Purchase Policy
Purchase Policy:
At NLP Times, we are committed to you always having a great experience in doing business with us. We want you to be a happy customer and promise to always take your feedback seriously. Please see our purchase related polices below for your convenience.
The purchase of all products or services from NLPTIMES are subject to our NLP Times Customer Agreement By submitting any order on our site you are acknowledging an and agreeing to this Customer Agreement which is referenced at point of sale.
Please note the terms of use, purchase, refund, delivery and cancellation can change at any time and as such by accessing this site you agree to be bound by the terms and conditions for each of the these policies.
Refund Policy:
NLP Times offers an ever increasing range of NLP related products and services. Where we sell products or services that include an explicit refund policy at time of sale, that product/service/software shall be governed by the terms and conditions of the refund policy specified. If a product, service or software you bought was sold with an explicitly refund policy and you advise us within the refund period, that the product did not meet with the conditions of refund advised at the time of purchase we will arrange a refund for you.
If no refund terms were expressed on the sales page at time of purchase, then that product or service will not have a refund clause and as such is bought as is. Failure to download a product, use a service or login to a training portal or use the product are not viable conditions for refund.
As mentioned at time of sale all sales are subject to NLP Times Customer Agreement.
If a product is a digital or physical product is found to be defective at time of purchase, we are happy to re-issue another copy of the product at our expense.
Delivery Policy:
Customers who purchase digital products from NLP-Times will receive them immediately through our secure online download service. You will be automatically emailed your download location upon purchase of any product.
Any physical products sold are typically received within 10 working days within the UK and mainland Europe. Deliveries to customers in the Africa, the Americas, Asia and the continent of Australia can take up to thirty days. Please note our physical goods order fulfillment team does not work bank holiday or weekends. If you have any questions about the delivery of a product you purchase please contact us by raising a Support Ticketat our Support Centre.
Cancellation Policy:
Customers who subscribe to the Platinum Audio News Club and who wish to cancel their subscription must do so in writing via our support centre. Notification to cancel must occur no earlier than 10 days prior to your billing date but no later than three days prior to your billing date. As the Platinum Audio News Club is an ongoing program with new content added freequently - upon cancellation you will lose immediate access to all previous tabs of the Platinum Audio News Club.
All cancellations are subject to the NLP Times Customer Agreement.
A customer can cancel an order for a physical goods product as long as the unit has not shipped by the time they notify NLPTIMES. All notification of any changes should be via the email details on the contact us page of this site or the support information provided at the time of purchase of the said product.
Testimonials:
Testimonials/endorsements on this site are always based on the honest findings, beliefs, or experiences by real customers or visitors to our site who have used our products and services or read our content.
Testimonials/endorsements seen on this site may on occasion have been provided from visitors who received compensation in terms of free audio, video or report. The views and opinions expressed on any NLPTIMES sales page are purely the writer’s own. Any product claim, statistic, quote or other representation about a product or service should be verified.
3rd Party Promotions & Partner Products Policy:
NLP Times promotes from time to time either direct via email, marketing campaigns or via our "Partner Products" pages 3rd party products, trainings and services.
If we promote, endorse or recommended a book, product, training, service or company you should assume that we are an affiliate for the said 3rd party and may be receiving a affiliate commission for sales earned.
While we carefully assess any 3rd party offering, the visitor should substantiate for themselves the terms and conditions of the said offering and any representations or claims made. Any product, service, training or books we endorse or actively promote are the jurisdiction of the seller of such products and so are outside the scope of responsibility of NLPTIMES.com.
Please refer to the terms and conditions of the company you bought it from.
Where To Direct Any Questions...
If you have any queries on any of the above please contact us via the Contact Us section of our site. If you wish to raise a support ticket, please do via our Support Centre.
