Our Privacy And Cookie Policy

    Background:

    This website is administered by D&T New Media Limited. The primary purpose of NLPTIMES.COM is to provide educational material and products on Neuro-Linguistic Programming and related personal development and life enhancement topics.

    NLPTIMES.COM understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

    We want you to feel secure when visiting our site and are committed to maintaining your privacy when doing so. This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site.

    Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site.

    By submitting information, you agree to NLP TIMES use of such information as described herein. Please see our Terms of Use for more information about our on-line policies in general.

    If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

    Scope - What Does This Policy Cover?

    This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

    What Data do We Collect?

    Some data will be collected automatically by Our Site, for further details, please see ‚ÄėDo we use Cookies? below.

    Other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes stated at the time of providing and as per our site’s terms of use and privacy policy or in accordance with requirements to provide requested services (e.g. account creation, newsletter request etc.)

    For example, NLPTIMES.COM only contacts individuals who specifically request that we do so or in the event that they have signed up to receive our free newsletters or have purchased one of our products.

    NLP TIMES collects personally identifying information from our users during online registration, customer support requests, survey feedback and online purchasing etc.

    Depending upon your use of Our Site, We may collect some or all of the following data:

    Name, gender, job title, profession, contact details (name, address, telephone number), IP address, web browser type and version, operating system, referring URL, your activity on our site, your searches on our site, explicit detailed feedback you provide to us via emails, surveys, support ticket etc.

    Generally, for purpose of newsletter registration for example, the information collected includes name, IP address and e-mail address for registration to receive our free newsletters.

    For people who purchase from our site, where required to process your order additional information such as name, postal address, telephone number and credit card information may be collected.

    For customers/visitors who choose to leave audio or video messages (e.g. video testimonials or audio testimonials or support or product feedback messages) your face and voice may be recorded and used in accordance with the stated marketing and or communication purposes. Should a customer choose to provide a picture to be used along with an endorsement provided for one of our products, it may be used in our marketing.

    All of this information is provided by you to us where requested.

    Recordings: Video & Audio Recording and Broadcasting

    D&T New Media Limited/NLPTIMES.COM routinely audio and/or video records all our live programs and events for for potential public release. Should you participate in a live event online or in person, or a one-to-one support call with any of our representatives or instructors, you should assume that the event will also be recorded and may become part of a product.
     
    If you not wish to be recorded we are happy to attempt to accommodate these requests upon written request when booking. Although this should not inhibit the viewing or listening experience, it may impact your participation if you are unwilling to appear in front of the group during demonstrations, exercises or Q&A which benefits all the participants, which will be recorded.
          
    Unless you make such a specific request in writing at the time of booking, you are granting your permission for us to record and use your image and voice at our discretion, including in any broadcasting or recordings made for sale.

    How do we use this information?

    All personal data is stored securely and in compliance with relevant laws. Our team works hard to ensure secure best-practices are applied to the handling and usage of your data both internally and with 3rd party vendors and merchants, and our processes are reviewed on an ongoing basis.

    We use your data to provide the best possible products and services to you. This includes:

    - Providing and managing your Account;

    - Providing and managing your access to Our Site;

    - Personalising and tailoring your experience on Our Site;

    - Supplying Our products and services to you;

    - Personalising and tailoring Our products and services for you;

    - Responding to communications from you;

    - Supplying you with email newsletters, product notices, marketing updates, downloadable or streaming resources, login and support information that you have subscribed to or requested.

    (Note you may unsubscribe or opt-out at any time by unsubscribing from our email newsletter or contacting our support team here with your request.);

    - Market research and product needs analysis;

    - Testimonial and use of your feedback, name, profession, website, geographic location (city, country) etc. for related marketing information where provided and agreed to

    - Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your

    This information is used for internal marketing and administrative purposes only. NLP TIMES does not sell, exchange, or release your personal information (name, e-mail address, mailing address, credit data, etc.) Your information is not shared with any other third party or company outside of billing, shipping or accounting purposes.

    We occasionally use site navigation information to understand how people are using our site.

    If you choose to leave feedback for our team through one of our voice or video message widgets or via our customer support portal, your feedback is used to help improve our products, resolve customer issues and provide assistance.

    In addition we may also use the data for other purposes which we would describe to you at point of collection.

    With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news and offers on Our products AND/OR services.

    We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under relevant laws including GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.)

    Our team works hard to ensure your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. 

    We will only process your personal data if at least one of the following basis applies:

    a)    you have given consent to the processing of your personal data for one or more specific purposes;

    b)    processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;

    c)    processing is necessary for compliance with a legal obligation to which we are subject;

    d)    processing is necessary to protect the vital interests of you or of another natural person;

    e)    processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

    Do We Give You Access To Your Information?

    You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. You can do this by contacting us via here.

    How Can You Control Your Data?

    When you submit information via Our Site, you may be given options to restrict Our use of your data. We aim to give you strong controls on Our use of your data (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails or contacting our support team.

    How Can You Access Your Data?

    If you live in the EU, you have the legal right under GDPR to ask for a copy of any of your personal data held by Us (where such data is held). Please contact our support desk here for more details.

    How and Where Do We Store Your Data?

    We only keep your data for as long as We need to in order to use it as described above, and/or for as long as We have your permission to keep it. 

    In any event, We will conduct a periodic review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it.

    Do you use Cookies, Analytics or Use Optimization Tools?

    Yes.

    Like many other commercial sites, our Site utilizes standard technologies called "cookies" and clear GIFs to collect information about how our Site is used and open and engagement rate of our emails.

    We use Cookies to facilitate and improve your experience of Our Site, marketing and advertising, and to provide and improve Our products and services.

    A cookie is a small data text file, which a website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a website recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site.

    Our Site also uses analytics tools (such as Google Analytics) and webpage optimization tools to tailor and speed up our site and provide an enhanced customer experience for you. This, in turn, enables Us to improve Our Site and the products and services offered through it.

    You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

    You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

    You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

    It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

    What about Data Security?

    At NLP TIMES your trust means everything to us. That's why we use strong encryption throughout our site and employ strict policies that govern how all data is handled. Your email newseletter information is stored at the list server that delivers NLP TIMES related newsletters. Your information can only be accessed by those who help manage those lists in order to deliver e-mail to those who would like to receive communications from us. All of the newsletters that are sent to you by NLP TIMES include an unsubscribe link in them. You can remove yourself at any time from our newsletters by clicking on the unsubscribe link. You can also open a Support Ticket to change your information at any time.

    We do not store any credit card information on our servers, all such information is kept securely with our PCI compliant merchant partners. All payment and purchasing transactions are done via Secure Socket Layer (SSL) encyption to one of our payment gateways.

    While all appropriate measures are taken, please be aware that that given the open nature of the Internet it is possible that data may flow over networks with no or reduced security and therefore could be accessed by people other than those originally intended.

    Do We Share Your Data?

    Any data shared is done so for the delivery of relevant products and services in agreement with our site terms and privacy policy. As a rule only the minimum necessary information is shared where feasible for contractors, instructors and 3rd parties to do their job.

    We may contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

    We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

    In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

    What Happens If Our Business Changes Hands?

    We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

    In the event that any of your data is to be transferred in such a manner, we will post an update to our site at his page here. Should you elect that you do not what your data transferred to the new owner or controller you can contact us here to let us know so your data is deleted.
     

    Changes to Our Privacy Policy

    We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

    This policy was revised May 11, 2018.

    In Closing:

    We hope this overview of our privacy policy has been useful. At NLP TIMES we are committed to creating a valuable online resource for you. If you have any questions on any of the above, please feel free to contact us.

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